Shipping policy
Shipping Policy
Last Updated: September 14, 2026
Thank you for shopping with Bramble & Bluegrass!
We partner with independent product creators, makers, manufacturers, brands, and trusted fulfillment partners to bring you home décor, candles, wax melts, gifts, personal-care items, and other cozy finds.
Because many of our products are fulfilled and shipped directly by the creator, supplier, manufacturer, or fulfillment partner, shipping times, shipping locations, packaging, carriers, and delivery procedures may vary by product.
PROCESSING & SHIPPING
Orders are generally processed within 2–7 business days. However, processing times may vary depending on the product, supplier, creator, manufacturer, customization requirements, order volume, and fulfillment location.
Some products may require additional processing time because they are handmade, made-to-order, personalized, or otherwise produced specifically for your order.
Once your order has shipped, tracking information will be provided when tracking is available.
Estimated delivery times shown at checkout are estimates and are not guaranteed delivery dates.
YOUR ORDER MAY ARRIVE IN MULTIPLE PACKAGES
If you purchase more than one item, your products may arrive in separate packages and at different times.
This is because Bramble & Bluegrass works with multiple creators, makers, manufacturers, and suppliers, and products may be shipped directly from different fulfillment locations.
You will not necessarily receive your entire order in one package.
Separate tracking numbers may be provided for different items or portions of your order.
SHIPPING LOCATIONS
Products may be shipped from different locations depending on the supplier or fulfillment partner responsible for the product.
The shipping origin shown on tracking information may therefore differ from the Bramble & Bluegrass business location.
This does not indicate that your order was purchased from a different retailer. Your purchase remains an order placed with Bramble & Bluegrass.
SHIPPING RATES
Available shipping methods and shipping charges are calculated and displayed during checkout based on the applicable product(s), destination, shipping method, and fulfillment requirements.
Certain products or destinations may have limited shipping options.
When products in the same order are fulfilled by different suppliers, shipping charges and delivery methods may vary by item or shipment.
SHIPPING DELAYS
We do our best to provide accurate processing and delivery estimates; however, delivery times are not guaranteed.
Delays may occur because of:
- Shipping carrier delays;
- Severe weather;
- Holidays;
- High order volumes;
- Carrier disruptions;
- Customs processing;
- Incorrect or incomplete shipping information;
- Delivery address issues;
- Supplier or fulfillment delays;
- Product availability or production requirements; or
- Other circumstances outside of our reasonable control.
A shipping delay does not automatically qualify an order for cancellation or refund.
If your order appears to be significantly delayed, please contact us so we can review the shipment and determine the appropriate next steps.
SHIPPING ADDRESS
Please carefully review your shipping address before placing your order.
Bramble & Bluegrass is not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from an incorrect, incomplete, outdated, inaccessible, or otherwise invalid address provided by the customer.
If you realize that you entered an incorrect address, contact us as soon as possible.
We will make reasonable efforts to request an address correction before the order enters fulfillment, but we cannot guarantee that an address can be changed once an order has been submitted to a supplier or fulfillment partner.
If an address cannot be changed and the package is returned to the supplier or fulfillment partner, additional shipping charges, handling fees, or other requirements may apply before the package can be reshipped.
LOST OR DELAYED PACKAGES
If tracking indicates that your package is delayed, please allow reasonable additional time for the carrier to complete delivery.
If your package appears to be lost, please contact Bramble & Bluegrass so we can investigate the shipment with the applicable supplier or shipping carrier.
Depending on the circumstances, we may need to contact the fulfillment partner or carrier and may require additional information from you before a replacement, refund, or other resolution can be provided.
A package that is still moving through the carrier’s tracking system may not be considered lost until the carrier or applicable fulfillment partner determines that it is lost.
DELIVERED BUT NOT RECEIVED
If tracking information shows that your package was delivered but you cannot locate it, please first:
- Check your mailbox, porch, garage, side or back doors, and other usual delivery locations;
- Check with household members or neighbors;
- Review any delivery photographs or carrier delivery information available; and
- Contact the shipping carrier if necessary.
If you still cannot locate the package, contact Bramble & Bluegrass and we will help determine the appropriate next steps.
Because delivery is handled by the applicable shipping carrier and fulfillment partner, a replacement or refund is not automatically guaranteed for packages marked as delivered.
DAMAGED PACKAGES
If your package arrives damaged, please contact Bramble & Bluegrass as soon as possible.
To help us resolve the issue, please provide:
- Your order number;
- A description of the damage; and
- Clear photographs of the shipping box, packaging, shipping label, and damaged product.
Do not discard the product or packaging until we have advised you whether it is needed for the claim.
Depending on the circumstances and the applicable supplier’s requirements, we may arrange a replacement, refund, or other appropriate resolution.
Some suppliers require damage claims to be submitted within a specific period after delivery, so prompt notification is important.
INCORRECT OR MISSING ITEMS
If you receive an incorrect item or an item appears to be missing from your shipment, please contact us as soon as possible.
Please provide your order number and, when requested, photographs of the items received and the packing slip or packaging.
Because products may be packed and shipped by different fulfillment partners, we may need to verify the shipment with the applicable supplier before providing a replacement or other resolution.
If your order was divided into multiple shipments, please check your tracking information before reporting an item as missing.
INTERNATIONAL ORDERS
International shipping may be available for certain products and destinations.
International orders may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
International delivery times may be longer and less predictable than domestic delivery times.
Certain products may not be eligible for international shipping because of supplier, carrier, customs, or legal restrictions.
CANCELLATIONS AND ADDRESS CHANGES
If you need to cancel an order or change your shipping address, contact Bramble & Bluegrass as soon as possible after placing your order.
We will make reasonable efforts to accommodate the request before the order enters fulfillment.
However, cancellation or modification is not guaranteed once an order has been submitted to a creator, supplier, manufacturer, or fulfillment partner.
Some suppliers have shorter cancellation windows, particularly for customized, personalized, made-to-order, or already-processed products.
If the applicable supplier cannot cancel the order, the order may remain subject to the applicable Refund & Return Policy.
SHIPPING AND RETURNS
Shipping charges are generally non-refundable unless otherwise required by applicable law or expressly provided under our Refund & Return Policy.
Return shipping responsibilities may vary depending on the product, supplier, reason for return, and applicable return requirements.
Some products may not be eligible for return or exchange.
Please review our Refund & Return Policy before placing an order and before sending any product back.
Customers should not send a return directly to a supplier or other address unless Bramble & Bluegrass or the applicable fulfillment partner has provided return instructions.
QUESTIONS ABOUT YOUR SHIPMENT
Because products may be shipped directly by different creators, suppliers, manufacturers, or fulfillment partners, shipping information and packaging may vary between orders.
If you have questions about your shipment, please contact Bramble & Bluegrass at:
Email: bramblenbluegrass@gmail.com
We will work with the applicable fulfillment partner or shipping carrier when necessary to help resolve your concern.
Thank you for choosing Bramble & Bluegrass and for supporting the makers and creators behind the products we offer!