Refund policy

Refund & Return Policy

Last Updated: September 14, 2026

Thank you for shopping with Bramble & Bluegrass. We want you to have a positive experience with your purchase.

Because Bramble & Bluegrass offers products from independent creators, makers, manufacturers, brands, suppliers, and fulfillment partners, return, refund, cancellation, and replacement eligibility may vary by product.

If something isn’t right with your order, please contact us at bramblenbluegrass@gmail.com. We will work with you and, when necessary, the applicable product creator, supplier, or fulfillment partner to determine the appropriate resolution.

Returns

Eligible products may be returned according to the return period and requirements stated on the individual product listing or applicable supplier policy.

Do not assume that every product has a 30-day return period. Certain products may have shorter return windows, including 14-day return periods, while other products may be final sale or non-returnable.

When a product is eligible for return, it generally must:

• Be unused and in the same condition in which you received it;
• Be in its original packaging, when applicable;
• Include original tags, accessories, inserts, or other included materials, when applicable; and
• Include proof of purchase, such as your Bramble & Bluegrass order confirmation or receipt.

Products that have been used, washed, altered, damaged after delivery, or returned without required packaging or components may not qualify for a refund.

Certain products may have additional restrictions because of their nature, including hygiene, personal-care, beauty, fragrance, customized, personalized, handmade, made-to-order, or small-batch products.

The return terms clearly stated on the applicable product listing at the time of purchase will apply to that product, provided those terms comply with applicable law.

How to Request a Return

To request a return, contact us at bramblenbluegrass@gmail.com as soon as possible and within the applicable return period.

Please include:

• Your name;
• Order number;
• Item you would like to return;
• Reason for the return; and
• Photos of the item, packaging, shipping label, or damage, if applicable.

Please do not send a return before receiving instructions from Bramble & Bluegrass.

After your request has been reviewed and approved, we will provide the applicable return instructions and return address.

Because some products are shipped directly by independent creators, makers, manufacturers, or fulfillment partners, the return address may vary by product and may not be the Bramble & Bluegrass business address.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us at bramblenbluegrass@gmail.com as soon as reasonably possible.

Please provide:

• Your order number;
• A description of the problem; and
• Clear photographs of the product, packaging, shipping label, and visible damage, when applicable.

We may work with the applicable creator, maker, manufacturer, supplier, or fulfillment partner to investigate the issue.

Depending on the circumstances and applicable supplier requirements, the resolution may include:

• A replacement;
• A refund;
• A repair;
• A return with provided instructions; or
• Another appropriate remedy.

Please do not dispose of a damaged product or its packaging until we have had an opportunity to review the issue.

Candles, Wax Melts & Home-Fragrance Products

Because of the nature of these products, used candles, wax melts, room sprays, linen sprays, fragrance products, and similar home-fragrance products generally cannot be returned simply because you do not like the scent, fragrance strength, texture, appearance, or other characteristic.

Unused and unopened products may be eligible for return when permitted by the applicable product listing and supplier policy.

Some home-fragrance products may be specifically non-returnable regardless of whether they are unopened.

If a candle, wax melt, room spray, linen spray, or other home-fragrance product arrives damaged, defective, or incorrect, contact us promptly with photographs so we can determine the appropriate resolution.

Skincare, Personal-Care & Beauty Products

For health, hygiene, and safety reasons, opened or used skincare, cosmetic, beauty, personal-care, and similar products generally cannot be returned because of a change of mind or personal preference.

Unused and unopened products may be eligible for return when permitted by the applicable product listing and supplier policy.

Some personal-care and beauty products are specifically non-returnable.

If a product arrives damaged, defective, leaking, contaminated, or incorrect, contact us promptly with photographs of the product and packaging.

If you experience an adverse reaction to a product, discontinue use and seek appropriate medical advice when necessary. Please also contact us regarding the order so we can document and address the issue appropriately.

Personalized, Custom & Made-to-Order Products

Personalized, customized, special-order, and made-to-order products may not be eligible for return or cancellation once production or fulfillment has begun.

Because these products are created specifically for the customer, applicable supplier policies may designate them as final sale.

If a customized or personalized product arrives damaged, defective, or incorrect, contact us promptly so we can work with the applicable supplier to determine the appropriate resolution.

Non-Returnable Items

Depending on the product and applicable supplier policy, the following may be non-returnable:

• Gift cards;
• Personalized or customized products;
• Special-order products;
• Made-to-order products;
• Used candles or wax melts;
• Used room sprays, linen sprays, or other home-fragrance products;
• Opened or used skincare, cosmetic, beauty, or personal-care products;
• Perishable products;
• Products subject to hygiene or safety restrictions;
• Certain fragrance, beauty, or personal-care products;
• Items marked Final Sale or Non-Returnable;
• Sale or clearance items when specifically designated as final sale;
• Products that cannot be returned under the applicable supplier’s policy; and
• Any other product identified on its individual listing as non-returnable.

Some products may have additional restrictions that are not listed above.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Sale, Clearance & Final-Sale Items

Sale and clearance products may be subject to additional return restrictions.

Items specifically marked Final Sale or Non-Returnable are not eligible for return because of a change of mind or personal preference.

If a sale, clearance, or final-sale item arrives damaged, defective, or incorrect, contact us so we can review the issue and determine the appropriate resolution.

Restocking Fees

Some products may be subject to a restocking fee when required by the applicable supplier’s return policy.

If a restocking fee applies to your return, we will communicate the applicable fee before the return is finalized whenever reasonably possible.

Bramble & Bluegrass does not impose a blanket restocking fee on all returns.

Exchanges

Bramble & Bluegrass does not guarantee direct exchanges for all products.

Some suppliers may permit exchanges while others may provide only refunds or replacements. Eligibility depends on the applicable product and supplier policy.

If an exchange is not available and you would like a different item, size, style, or fragrance, you may request an eligible return and, if approved, place a new order for the desired product.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at bramblenbluegrass@gmail.com and include your order number.

We will make reasonable efforts to accommodate cancellation requests received before the order has been submitted for fulfillment or production.

However, cancellation windows vary by product and supplier.

Some suppliers require cancellation requests to be made very shortly after the order is placed. Customized, personalized, made-to-order, or production orders may become non-cancellable once processing begins.

A cancellation request is not guaranteed once an order has been submitted to the applicable supplier, entered production, or shipped.

If an order has already shipped, the customer may need to follow the applicable return procedure.

Return Shipping

Unless an item arrives damaged, defective, incorrect, or another applicable consumer remedy requires otherwise, the customer may be responsible for return shipping costs.

Return-shipping responsibility may vary by product and supplier.

If a return is approved, we will provide instructions regarding the applicable return method and shipping responsibility.

Please do not send returns to an address obtained from a previous order or from a supplier’s website unless Bramble & Bluegrass specifically instructs you to do so.

Original Shipping Charges

Original shipping charges are generally non-refundable for customer-requested returns, unless otherwise required by applicable law or the return is due to an error or product issue for which a refund of shipping charges is appropriate.

The treatment of shipping charges may vary depending on the product, supplier, and reason for the return.

Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase, unless otherwise required by law or agreed upon.

The amount refunded may be reduced by applicable non-refundable shipping charges, restocking fees, or other charges permitted under the applicable return terms.

Because processing times vary among suppliers and payment providers, refund timing may vary.

When a supplier’s return policy establishes a specific refund-processing period, that period may apply to the applicable product.

After Bramble & Bluegrass issues a refund, your bank, credit-card company, or other payment provider may require additional time to post the funds to your account.

If you have questions about the status of a refund, contact us at bramblenbluegrass@gmail.com.

Items Not Received or Delivery Problems

If your order has not arrived by the expected delivery date, please first check your tracking information and contact us at bramblenbluegrass@gmail.com.

If your order is marked as delivered but you cannot locate it, please check:

• Household members;
• Your mailbox, porch, or other delivery locations;
• Neighbors;
• Building management, when applicable; and
• The shipping carrier.

If you believe your package has been lost, stolen, misdelivered, or otherwise has a delivery problem, contact us with your order number and tracking information.

We will work with the appropriate shipping carrier and/or fulfillment partner to investigate the issue and determine the appropriate next steps.

A replacement or refund is not automatically guaranteed solely because a package is delayed or marked delivered. Resolution will depend on the circumstances, carrier findings, applicable supplier requirements, and applicable law.

If an incorrect shipping address was entered at checkout, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been submitted for fulfillment or shipped.

Products Shipped Directly by Creators, Makers, Manufacturers & Fulfillment Partners

Some Bramble & Bluegrass products are shipped directly to customers by independent creators, makers, manufacturers, brands, suppliers, or fulfillment partners.

Return processing, return addresses, processing timelines, return windows, shipping responsibilities, restocking fees, cancellation periods, and other requirements may vary depending on the product.

Where a supplier or fulfillment partner has product-specific return requirements, those requirements may affect whether and how an item can be returned.

Bramble & Bluegrass remains your point of contact for customer-service questions. We will work with the applicable supplier or fulfillment partner when necessary to resolve your request.

Product-Specific Return Policies

Because Bramble & Bluegrass works with multiple independent suppliers and fulfillment partners, not every product follows the same return policy.

Any specific return, refund, cancellation, exchange, restocking, or non-returnable designation clearly stated on an individual product listing at the time of purchase will apply to that product, provided it complies with applicable law.

Customers are encouraged to review the product listing before purchasing, particularly for:

• Personalized or customized products;
• Handmade or small-batch products;
• Made-to-order products;
• Candles and home-fragrance products;
• Skincare, beauty, and personal-care products;
• Sale and clearance products; and
• Products identified as final sale or non-returnable.

International & European Customers

If you purchase from or are located in a jurisdiction that provides consumer rights that cannot legally be waived or restricted by a store return policy, those rights remain unaffected.

For customers located in the European Union or other jurisdictions with mandatory cancellation, withdrawal, return, refund, warranty, conformity, or other consumer protections, applicable legal rights will apply to eligible purchases.

Nothing in this policy is intended to limit consumer rights that cannot legally be excluded or restricted.

Contact Us

If you have questions about this Refund & Return Policy or need assistance with a return, refund, damaged item, incorrect order, or other order issue, please contact:

Bramble & Bluegrass
Email: bramblenbluegrass@gmail.com

We are happy to help and will make reasonable efforts to work with you and the applicable fulfillment partner to resolve eligible issues.