Refund policy

Last Updated: November 1, 2026

Thank you for shopping with Bramble & Bluegrass. We want you to feel confident in your purchase.

Because Bramble & Bluegrass offers products from independent creators, makers, brands, manufacturers, suppliers, and fulfillment partners, return, refund, exchange, cancellation, and replacement eligibility may vary by product.

Bramble & Bluegrass remains your point of contact for customer service. If there is an issue with your order, contact us and we will work with you—and, when necessary, the applicable supplier or fulfillment partner—to determine an appropriate resolution.

Contact: bramblenbluegrass@gmail.com

Return Window

Unless a product listing states otherwise, return requests must be submitted within 14 calendar days of delivery.

Some products have shorter or longer windows, and some products are final sale. The return terms clearly stated on the individual product listing at the time of purchase apply to that product, provided they comply with applicable law.

Eligibility

To be eligible for a return, an item must generally be:

  • Unused, unopened, unburned, unwarmed, and in the same condition received;

  • In its original packaging with labels, tags, inserts, accessories, and included materials intact;

  • Accompanied by proof of purchase, such as your Bramble & Bluegrass order number;

  • Returned only after receiving return authorization from Bramble & Bluegrass.

Products that have been used, burned, warmed, melted, sampled, washed, worn, altered, damaged after delivery, or returned without required packaging or components may not qualify for a refund.

Please do not mail a return until you receive instructions from us. Unauthorized returns may be refused or returned to sender.

Preference-Based Returns

For eligible non-defective returns based on preference, accidental order, or change of mind, any approved resolution may be issued as store credit rather than a refund to the original payment method.

Store credit may be reduced by applicable return-shipping charges and is subject to the terms of the applicable supplier or fulfillment partner.

Refunds to the original payment method may be available when Bramble & Bluegrass or the applicable supplier confirms a fulfillment error, a qualifying manufacturing defect, an incorrect or missing item, or another circumstance where a refund is appropriate or required by law.

How to Request a Return

Email bramblenbluegrass@gmail.com within the applicable return period and include:

  • Your full name;

  • Order number;

  • Item(s) you would like to return;

  • Reason for the request;

  • Photos of the item, packaging, shipping label, or damage, when applicable.

After review, we will provide return instructions and the correct return address. Because some products ship directly from independent makers, brands, or fulfillment partners, the return address may vary by product.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect, or missing, contact us as soon as possible and include your order number, a description of the issue, and clear photographs of the product, packaging, shipping label, and visible damage.

For certain supplier products, damage or incorrect-item issues must be reported within 7 days of delivery. Where a supplier requires a shorter reporting period, that requirement applies to the applicable product.

Do not dispose of the product or packaging until we have had an opportunity to review the issue.

Depending on the circumstances, resolution may include a replacement, replacement part, repair, store credit, partial refund, refund, or return with instructions.

Candles, Wax Melts & Home Fragrance

Because fragrance perception is personal and subjective, we cannot accept returns solely because a scent, fragrance strength, texture, appearance, or color does not match personal preference.

Used, burned, warmed, melted, opened, or sampled candles, wax melts, room sprays, linen sprays, car fresheners, and similar fragrance products are generally not eligible for return.

Unused and unopened products may be eligible for return only when permitted by the product listing and applicable supplier policy. Some home-fragrance products are final sale.

If a fragrance product arrives damaged, defective, or incorrect, contact us promptly with photographs.

Skincare, Beauty & Personal Care

For health, hygiene, and safety reasons, opened or used skincare, cosmetic, beauty, personal-care, and similar products generally cannot be returned because of a change of mind, scent preference, texture preference, or personal reaction.

Some personal-care and beauty products are final sale and cannot be returned even when unopened.

If a product arrives damaged, defective, leaking, contaminated, or incorrect, contact us promptly with photographs of the product and packaging.

If you experience an adverse reaction, discontinue use and seek appropriate medical advice when necessary. Please also contact us so we can document and address the issue.

Handcrafted or small-batch personal-care products may naturally vary in scent, texture, color, or appearance. These variations are not defects and are not eligible for return. Products that arrive melted, softened, or separated due to warm weather may still be usable; follow the product instructions and contact us if you believe there is a quality issue.

Personalized, Custom & Made-to-Order Products

Personalized, customized, special-order, commissioned, and made-to-order products may not be returnable, exchangeable, or cancellable once production, preparation, personalization, or fulfillment has begun.

These products may be designated final sale by the applicable supplier.

If a customized or personalized product arrives damaged, defective, or incorrect, contact us promptly so we can review the issue with the applicable supplier.

Non-Returnable Items

Depending on the product and applicable supplier policy, the following may be non-returnable:

  • Gift cards;

  • Personalized, customized, commissioned, special-order, or made-to-order products;

  • Used, burned, warmed, melted, opened, or sampled candles, wax melts, room sprays, linen sprays, or other fragrance products;

  • Opened or used skincare, cosmetic, beauty, personal-care, or hygiene products;

  • Pretty Farm Girl products, which are final sale;

  • Sample products;

  • Perishable products;

  • Digital products;

  • Promotional gifts or free products;

  • Clearance, sale, or final-sale items designated as non-returnable;

  • Products returned without authorization;

  • Products damaged through misuse, improper storage, heat exposure, failure to follow instructions, or normal handcrafted variation;

  • Any product identified on its listing as final sale or non-returnable.

If you are unsure whether an item is eligible for return, contact us before sending it back.

Sale, Clearance & Final-Sale Items

Items marked Final Sale or Non-Returnable are not eligible for return, exchange, or refund because of a change of mind or personal preference.

If a final-sale item arrives damaged, defective, incorrect, or missing, contact us promptly with photographs so we can review the issue and determine an appropriate resolution.

Exchanges

We do not guarantee direct exchanges for all products. Exchange availability depends on the applicable product, supplier policy, and inventory availability.

If an exchange is unavailable, you may request an eligible return and, if approved, place a new order for the desired item. Price differences and additional shipping charges may apply.

Order Cancellations

To request a cancellation, email bramblenbluegrass@gmail.com as soon as possible with your order number.

We will make reasonable efforts to accommodate cancellation requests received before an order has been submitted for fulfillment, entered production, or shipped.

Cancellation windows vary by product and supplier. Customized, personalized, made-to-order, handcrafted, and production orders may become non-cancellable once processing begins.

A cancellation request is not guaranteed once an order has been submitted to the applicable supplier, entered production, or shipped. If an order has already shipped, the customer may need to follow the applicable return procedure.

Return Shipping

Unless an item arrives damaged, defective, incorrect, or another applicable consumer remedy requires otherwise, the customer is generally responsible for return-shipping costs.

Return-shipping responsibility may vary by product and supplier. If a return is approved, we will provide instructions regarding the return method, return address, deadline, and shipping responsibility.

Please use a trackable shipping method when returning an item. Bramble & Bluegrass and the applicable supplier are not responsible for return packages lost or damaged before receipt.

Original Shipping Charges

Original shipping charges are generally non-refundable for customer-requested returns, preference-based returns, and cancellations after fulfillment has begun, unless otherwise required by law or approved in writing.

Shipping charges may be refunded when an order error, qualifying defect, or other qualifying issue makes a refund of shipping appropriate.

Refunds

Once an approved return has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund or store credit will be issued according to the applicable product and supplier policy. Refunds are generally issued to the original payment method unless store credit is required by the applicable supplier policy or otherwise agreed upon.

The amount refunded may be reduced by applicable non-refundable shipping charges, return-shipping charges, restocking fees, or other charges permitted under the applicable return terms.

Refund timing varies by supplier and payment provider. After a refund is issued, your bank, credit-card company, or payment provider may require additional time to post the funds.

Items Not Received or Delivery Problems

If your order has not arrived by the expected delivery date, first check your tracking information, then contact us with your order number.

If your order is marked delivered but you cannot locate it, please check household members, mailboxes, porches, alternative delivery locations, neighbors, building management, and the shipping carrier.

If you believe a package is lost, stolen, misdelivered, or otherwise affected by a delivery problem, contact us with your order number and tracking information. We will work with the applicable carrier and/or fulfillment partner to investigate.

A replacement or refund is not automatically guaranteed solely because a package is delayed or marked delivered. Resolution depends on the circumstances, carrier findings, applicable supplier requirements, shipping-protection selection where applicable, and applicable law.

If an incorrect shipping address was entered at checkout, contact us immediately. We cannot guarantee that an address can be changed after an order has been submitted for fulfillment or shipped.

Products Shipped Directly by Suppliers

Some Bramble & Bluegrass products are shipped directly by independent creators, makers, brands, manufacturers, suppliers, or fulfillment partners.

Return processing, return addresses, processing timelines, return windows, refund methods, shipping responsibilities, restocking fees, cancellation periods, and other requirements may vary by product.

Where a supplier has product-specific requirements, those requirements may affect whether and how an item can be returned. Any product-specific policy clearly stated on the product listing at the time of purchase applies to that product, provided it complies with applicable law.

International & Consumer Rights

If you purchase from or are located in a jurisdiction that provides consumer rights that cannot legally be waived or restricted by a store policy, those rights remain unaffected.

For customers located in the European Union or other jurisdictions with mandatory cancellation, withdrawal, return, refund, warranty, conformity, or other consumer protections, applicable legal rights apply to eligible purchases.

Nothing in this policy limits consumer rights that cannot legally be excluded or restricted.

Contact Us

Bramble & Bluegrass
Email: bramblenbluegrass@gmail.com
Mailing Address: PO Box 33, Calhoun, TN 37309